What we do

We work in collaboration with health services and health consumers because we understand that collaboration builds strong and sustainable partnerships. It creates opportunity for open communication, cooperation, shared problem-solving and a common vision. 

We collaborate with health service providers to support and empower their staff to actively partner with their consumers (patients, clients and carers) to provide person centred care, embed consumer engagement and use consumer feedback to help improve the care they provide. 

We collaborate with health consumers, carers and communities to empower and mobilise them to actively participate by supporting  them to understand the health system, access opportunities to share their experiences and ideas, and develop their confidence to be an effective voice in health service planning and decision-making. 

We believe in supporting service providers to engage and communicate effectively with the consumers, carers and communities. We do this by providing training to service providers and consumers to assist them to understand how to work together in a meaningful way and to achieve tangible outcomes. We also provide project support to service providers to assist them to implement targeted consumer engagement strategies. 

We support health consumers to have an independent and collective voice. In the absence of a health consumer peak body in South Australia, we convene the Health Consumer Advocacy Network of SA, established in January 2021. The Network aims to provide an independent vehicle to influence and inform government, service providers and policy makers to drive system change and improvement .