Our Services

We provide training for health services and consumers to build their understanding and commitment to consumer engagement. Our topics include:

* Introduction to Consumer  Engagement

* Role of Consumer Representative and Advocates

* Consumer Advocacy & Leadership

* Encouraging Consumer Feedback & Complaints to Drive Quality Improvement

* Working with Consumers (for health services)

* Working with Health Services (for consumers)

* Consumers Role in Safety & Quality

* Understanding the benefits and barriers to consumer participation

* Dealing effectively with negative consumer feedback at point of care

*..and many other topics tailored to your needs

We work closely with our clients to tailor projects, develop policy and facilitate effective engagement strategies to  ensure their project/s stay focused and on track.

We do this through;

* Developing policy and frameworks to support consumer engagement through a true co-design approach

* Supporting our clients to develop practices and processes to meet National Standards and accreditation requirements

* Managing discrete consumer engagement projects 

* Working with staff and consumers to enhance the role and work of Consumer Advisory Committees

* Identifying and developing key resources for staff and consumers (guidelines, procedures, pro forma, position descriptions, codes of conduct and many more)

*..using our expert knowledge and skills to respond to your project needs